Gordon Ramsay Plane Food Restaurant, Terminal 5, Heathrow

Confusing, overpriced, under-seasoned, overcooked burger that doesn’t deliver

Burger source

Gordon Ramsay is, by every objective measure, a spectacular chef. Restaurants around the world, TV series and Masterclasses; even a burger specialty restaurant in Vegas.  I’ve watched both his Masterclasses and really enjoyed them. And it turns out his airport restaurant has a short-rib cheeseburger on the menu, so I thought I’d give it a try.

The order

It’s the only burger on the menu; short-rib Monterey Jack cheeseburger with chimchurri mayo, served on a brioche bun with fresh salad and pickles.

The meat of it

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The burger looks good. There seems to be a good crust on the exterior, the Jack cheese is gloriously melted, the whole thing is perfectly assembled and presented on a piece of wax paper, enclosed in a toasted, shiny brioche bun.

Things aren’t dramatically wrong in cross section, either. Yes, the burger is overcooked – not a glimmer of pink anywhere – but the salad is protecting the bun, the tomato looks bright and fresh, the pickle is fragrant and the chimcurri mayo and beef fat are oozing delightfully out the edges of the burger. The beef is coarse ground and loosely packed, so I’m holding on to hope.

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On the first bite, however, things start to go wrong.

First, despite the overcooked centre, the char on the crust isn’t as crisp and satisfying as it looked. Worse, it’s under seasoned. Even with the cheese, the salty taste barely comes through.

Then, there’s the confusion of the chimchurri. It’s a sharp, fragrant flavour – made from parsley, vinegar, olive oil and other bits. It works well in butter on a steak – but in a burger, the flavours are confusing. There’s the salt of the cheese, possibly some salt from the seasoning on the burger (but this is lost), the sugary brioche, the bright crisp sweetness of the pickle and salad… well, it’s totally confounded by the sharp, tart, creaminess – ?? – of the chimchurri mayonnaise. In breadier bites, the bun was too sweet. When eaten with a mouthful of burger and mayo and salad – you have no idea what you’re tasting. It’s utterly perplexing, and not really in a good way.

The overcooked meat starts to wear, too. The burger feels relentless – and to be fair, whilst I finished it, I just very rarely leave food. That’s my bad. I should have left it. It wasn’t good. Unlike many of my burger experiences, the combination of the good individual parts somehow lessened the total experience. I can only explain this by guessing that….

  1. I was victim of an overzealous grill chef, and it would have worked better with a juicier medium patty
  2. I think more likely, someone who doesn’t have the same view of what a good burger should taste like was responsible for creating what, for me, was a Frankenstein’s monster of a burger

It’s a shame. There was definite potential. Swap out the chimchurri mayo for garlic aioli (or maybe red onion aioli – is that a thing?), get the burger cooked to medium, a tad more salt and a tad more heat on the grill – and this would have been a fine burger indeed. As it was, I had to dose the burger with over sweet ketchup to give it some kind of flavour coherence.

Sides wise, I wasn’t hungry enough (or feeling wealthy enough) to order a portion of £5 triple cooked fries to myself, so I relied on the ages-old tradition of eating leftover food off my kids plates. Zoe and Emily both had fish and “chips” – the same triple cooked fries on the menu as a side.  So I had a couple of theirs.

And whilst they’re not bad – they have the standard thick, crisp crust of anything that’s been triple cooked, and an appropriately floury centre – they’re not chips. They’re between a quarter and a sixth of a large potato EACH. So they’re alright (if you like triple cooked potatoes), but calling them chips doesn’t make sense.

Monkey finger rating

Bun –  3/5 – sweet? Not sweet enough?
Build – 5/5
Burger – 2/5
Taste –  1.5/5
Sides – 3/5 – calling them triple cooked fries is misrepresentation
Value – 1/5 – £14 for the burger, a ludicrous £4.50 if I wanted to add bacon, and £5 if I’d wanted a portion of fries. Daylight robbery, even with kids eating free.

Burger rating – 1.5/5 – everything else everyone else was eating looked like it tasted better. Mind you, mine LOOKED like it should have tasted better. Maybe the whole restaurant is an exercise in form over function? Style over substance? Chimchurri over common sense?

The deets

It’s one of the main restaurants in T5. I’m sure there are others dotted around. If you go, don’t have the burger.

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